Privacy Policy

Updated July 10, 2026

1. Introduction

Neyeka LTD ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, request a watch repair estimate, or engage our servicing and restoration services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or submitting an enquiry, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our services or submit your data through our forms.

2. Information We Collect

We collect and process the following categories of personal data:

• Identity Data: Your full name, as provided when requesting an estimate or booking a repair.
• Contact Data: Email address, telephone number, and postal address (required for insured collection and return delivery of your timepiece).
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Transaction Data: Details of the watch repair services requested, estimates provided, and completed orders.
• Communication Data: Any records of correspondence, including emails, phone call notes, and messages sent via our website forms.

3. How We Use Your Information

We only use your personal data when allowed by law. In most cases, we use your data to fulfil our contractual obligations to you or because it is in our legitimate interests to do so, provided those interests are not overridden by your rights. Specifically, we use your data to:

• Process your watch repair estimate and communicate with you regarding the diagnosis and cost.
• Arrange insured collection and tracked postal return of your timepiece.
• Provide the agreed repair or servicing work and issue invoices.
• Notify you of any changes to the estimated cost or scope of work before proceeding.
• Improve our website functionality and customer service experience.
• Comply with legal and regulatory obligations, including tax and accounting requirements.

4. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your data with trusted third-party service providers who assist us in operating our business, strictly under confidentiality agreements. These include:

• Courier and Postal Services: To arrange the insured collection and delivery of your watch.
• Payment Processors: To securely process payments for completed repairs.
• IT and Hosting Providers: To maintain our website and secure our data infrastructure.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For watch repair records, we typically retain transaction data and correspondence for a period of six years in accordance with UK tax laws and our warranty obligations.

6. Your Legal Rights

Under UK data protection law, you have specific rights regarding your personal data, including:

• Right of Access: To request a copy of the personal data we hold about you.
• Right to Rectification: To ask us to correct any incomplete or inaccurate data.
• Right to Erasure: To ask us to delete your personal data, where there is no good reason for us continuing to process it.
• Right to Restrict Processing: To ask us to suspend the processing of your data in specific scenarios.
• Right to Data Portability: To request the transfer of your data to another party, where technically feasible.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees, agents, and third parties who have a business need to know, and they will only process your data on our instructions and are subject to a duty of confidentiality.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your legal rights, or have a complaint regarding how we handle your data, please contact our Managing Director:

Neyeka LTD
Managing Director: Roland Weaver
Address: 31 Brentwood St, Manchester M16 7LZ, UK
Email: [email protected]
Phone: +44 330 838 2161

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).